Frequently Asked Questions
Everything you need to know about your La Isla shopping experience.
What are your shipping options and delivery times?
We offer worldwide shipping. Standard delivery typically takes 5-10 business days, while express shipping arrives within 2-4 business days. You will receive a tracking number via email as soon as your order is dispatched.
How do I return or exchange an item?
We accept returns within 14 days of receipt, provided the items are in their original condition with tags attached. To initiate a return, please contact our support team or visit our returns portal on the website.
How can I find the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What payment methods do you accept?
La Isla accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
Are your materials sustainably sourced?
At La Isla, we are committed to ethical fashion. We prioritize high-quality, durable fabrics and work with manufacturers who follow fair labor practices and environmental standards.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer service. After this window, the order cannot be changed.